Refund policy

Returns & Exchanges

At Pretty Theory Beauty, your safety and satisfaction are our top priorities. Due to the hygienic nature of our products, all cosmetics are final sale and we are unable to accept returns, exchanges, or cancellations once an order has been placed.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We’ll review your request promptly and make it right with a replacement or other appropriate solution.

If you have any questions before placing your order, we’re always happy to help you choose the perfect products. Thank you for understanding and for supporting Pretty Theory Beauty.